Terms of Service

 

Welcome to CRUZIAL! By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making any purchases. If you do not agree to these terms, you may not access our services.

 

1. General Information

 

This website is operated by CRUZIAL. Throughout the site, the terms “we,” “us,” and “our” refer to CRUZIAL. By visiting our site and purchasing products from us, you engage in our “Service” and agree to the terms stated here.

 

2. Products

 

All products are custom-made upon order and fulfilled by our trusted partner, Printful. Due to this custom nature, we do not stock items. Please review all product details, including size guides, before placing your order, as certain items may not be eligible for return (see our Returns & Refunds Policy).

 

We reserve the right to discontinue or alter products at any time without prior notice. We are not liable for any modifications or price changes.

 

3. Order Processing

 

• Fulfillment Time: All orders are processed and fulfilled within 2-7 business days by Printful. Shipping times vary depending on the destination.
• Shipping Delays: We are not responsible for delays caused by carriers or unforeseen circumstances such as customs delays.
• Tracking: Once your order is fulfilled and shipped, you will receive tracking information via email.

 

4. Payment

 

• Accepted Payment Methods: We accept major credit cards, PayPal, and other methods as displayed at checkout. Payments will be processed securely.
• Currency: All prices are listed in [your store’s currency, e.g., EUR or USD] and will be charged accordingly.

 

5. Shipping

 

• We ship worldwide. Shipping times and costs will vary based on the destination and shipping method chosen during checkout.
• Customs Fees: Any customs fees or import taxes that may apply are the responsibility of the buyer. We are not responsible for delays caused by customs.

 

6. Cancellations and Order Changes

 

• Orders can be canceled or modified within 12 hours of placement. Once the order is in production, it cannot be changed or canceled.
• If you need to cancel or make a change, please contact us immediately at cruzialwear@gmail.com with your order number.

 

7. Returns & Refunds

 

• For returns and refund details, please refer to our [Returns & Refunds Policy]. We only accept returns for defective or incorrect items. Due to the custom nature of our products, we do not accept returns for change of mind or wrong size selection.

 

8. Privacy

 

Your submission of personal information is governed by our [Privacy Policy]. We take your privacy seriously and will never share your information without consent, except for the purpose of fulfilling your order (e.g., via Printful or payment gateways).

 

9. Intellectual Property

 

All content, including logos, images, and product descriptions, are the property of CRUZIAL and protected by copyright law. You may not use, reproduce, or distribute any content from our site without written permission.

 

10. Limitation of Liability

 

We do our best to ensure the accuracy of the information on our website. However, we are not liable for any errors or omissions. You agree that your use of our service is at your own risk, and we will not be liable for any damages arising from the use of our products or website.

 

11. Changes to Terms

 

We reserve the right to modify these terms at any time, so please review them regularly. Any changes will take effect immediately upon posting.

 

12. Contact Information

 

If you have any questions about these Terms of Service, please contact us at:

 

Annica Sundstrom

Urb. Haza del Algarrobo 20, 29650 Mijas (Malaga), Spain

Email: cruzialwear@gmail.com